Return and Refund Policy

Thank you for shopping with Trump Ducky! We strive to provide you with high-quality collectible items and aim for complete customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

  1. Returns

Eligibility:

  • Return Period: You can return most items within 30 days of receipt for a full refund or exchange.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. We cannot accept returns for items that have been damaged, worn, or altered.

Process:

  1. Request a Return: To initiate a return, please contact us at admin@trumpducky.com or trumpducky45@gmail.com or via the contact form page with your order number and the reason for the return.
  2. Return confirmation: We will respond to your email as soon as we can and will reply with the instructions. We may request photos and videos of the damaged item if applicable.
  3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for returns.

  1. Refunds

Refund Process:

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds are typically processed within 5*7 business days.
  • Refund Method: Approved refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Non-Refundable Items:

Custom or Personalized Items: Items that are custom-made or personalized cannot be returned or refunded.

Sale Items: Only regular priced items are eligible for refunds. Sale items are final sale.

  1. Exchanges

Eligibility:

  • Exchange Period: You can request an exchange within 30 days of receipt for a different size, color, or product, subject to availability.
  • Condition: The item must be unused and in its original packaging.

Process:

  1. Request an Exchange: Contact us at admin@trumpducky.com or trumpducky45@gmail.com with your order number and the item you wish to exchange.
  2. Exchange Authorization: We will provide you with instructions on how to return the item and the details for receiving your new item.
  3. Shipping Costs: Customers are responsible for any shipping costs associated with exchanging an item unless the exchange is due to an error on our part.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at admin@trumpducky.com or trumpducky45@gmail.com with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.

  1. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at email: admin@trumpducky.com or trumpducky45@gmail.com